How We Ship
We ship all over the United States and to select international destinations. Every order goes out from our facilities, packed with care to protect your candy during transit.
Beat the Heat
Chocolate and warm weather don't mix. During warmer months, we use insulated packaging, gel ice packs, and expedited delivery to make sure your treats arrive melt-free and in perfect condition.
Heat-sensitive orders placed Monday or Tuesday usually ship within two business days. Orders placed Wednesday through Friday will ship out the following Monday. This schedule helps avoid packages sitting in hot trucks or warehouses over the weekend.
If your treats are heat-safe — say, hard candy or brittle — we'll use standard shipping without insulation at a lower rate.
Processing Time
Orders placed before 6:30 AM PST are processed the same business day. Orders placed after that are processed the following business day. Most orders take up to 2 business days to process before they ship.
During busy periods — holidays, big sales, or when a product gets a lot of attention — processing might take an extra day or two. We'll always let you know if there's a delay.
Shipping Rates
Shipping costs are calculated based on your order subtotal. Here's how it breaks down:
For orders up to $39.99, standard shipping is $9.95, expedited is $18.95, overnight is $24.95, and Saturday delivery is $25.95.
For orders $40 to $69.99, standard is $12.95, expedited is $21.95, overnight is $27.95, and Saturday is $28.95.
For orders $70 to $99.99, standard is $15.95, expedited is $25.95, overnight is $31.95, and Saturday is $32.95.
For orders $100 to $129.99, standard is $20.95, expedited is $30.95, overnight is $36.95, and Saturday is $37.95.
For orders $130 and up, standard is $26.95, expedited is $36.95, overnight is $43.95, and Saturday is $44.95.
All shipping and handling prices are subject to change without notice.
Tracking
Once your order ships, you'll get a confirmation email with a tracking number. Use it to check the status anytime. If tracking hasn't updated in a couple of days, give it a little time — carriers sometimes scan packages in batches rather than one at a time.
PO Boxes, APO/FPO, Alaska, Hawaii
Shipping to PO boxes, APO/FPO/DPO addresses, Alaska, Hawaii, and US territories requires special handling. During warmer months, we don't ship to PO boxes or APO/FPO/DPO addresses because we can't guarantee the candy won't melt.
Wrong Address?
Double-check your shipping address before you hit submit. If you notice a mistake right after ordering, contact us ASAP through the website's contact form and we might be able to fix it before the package ships. Once it's out the door, we can't change the address.
Missing or Delayed Packages
If tracking says delivered but you can't find the package, check with neighbors and your building's mail area first. If it's still missing, contact the carrier with your tracking number. If they can't locate it, reach out to us and we'll do what we can to help.