What's the difference between your milk and dark chocolate?
Milk chocolate is creamier and sweeter, made with more milk solids. Dark chocolate has a deeper, more intense cocoa flavor and less sugar. Most of our classic pieces come in both. If you're not sure which you prefer, start with an assorted box that has a mix of both.
How long does your candy stay fresh?
Because we don't use preservatives, our candy has a shorter shelf life than what you might find at a grocery store. Most items are best within a few weeks of purchase. Chocolate should be stored in a cool, dry place — ideally around 65°F. If it's hot in your house, the fridge works, but let it come to room temperature before eating for the best texture.
Do you have sugar-free options?
Yes. We make sugar-free versions of some of our most popular items, including chocolates and hard candies. They're sweetened with sugar alcohols and other alternatives. Check individual product pages for specific ingredient info.
Are your products gluten-free?
Many of our items are made without gluten-containing ingredients. However, our kitchens handle wheat, so cross-contamination is possible. If you have a severe gluten allergy or celiac disease, check with your doctor before ordering.
What if I have a nut allergy?
We make a lot of products with nuts, and our kitchens handle nuts extensively. If you have a nut allergy, we strongly recommend against eating our candy unless your doctor says otherwise. Cross-contamination is a real possibility, and we don't want to put anyone at risk.
Can I build my own box?
Yes. You can mix and match pieces to create a custom box. Choose your box size, pick your pieces, and we'll pack them up. It's a great option if you know exactly what you like or you're putting together a gift for someone with specific favorites.
Do you ship internationally?
We ship to select international destinations. Keep in mind that international orders are final sale — we can't process returns or exchanges on those. Also, because our candy is heat-sensitive and made without preservatives, we can't guarantee freshness on international shipments. If you're ordering from outside the US, reach out through the contact form on our website and we'll let you know if we can ship to your location.
How do I track my order?
You'll get a confirmation email with a tracking number once your order ships. Use that number to check the status anytime.
What's your return policy?
You have 60 days from purchase to submit a guarantee request if you're not satisfied. Contact us through the website's contact form with your order details and we'll process a refund or replacement. Check our Returns & Refunds page for the full details.
I received the wrong item. What do I do?
Contact us through the website's contact form with your order number and a photo of what you received. We'll get the correct item to you as quickly as we can.
My chocolate arrived melted. What now?
It happens sometimes despite our best efforts. Melting doesn't affect the taste or safety of the chocolate — it just doesn't look as nice. If you're unhappy with how it arrived, contact us and we'll make it right.