Our 60-Day Satisfaction Guarantee
We love our candy. We want you to love it too. If for any reason you're not happy with something you bought from us, we'll refund you or replace it free of charge.
That's not a marketing gimmick. It's a genuine promise that's been part of how we do business for over a century.
How It Works
You have 60 days from the date of purchase to submit a guarantee request. Just get in touch through the contact form on our website. Be ready to share a few things: your name and contact information, a brief description of why you're unsatisfied, the date and location of your purchase, and proof of purchase like a receipt or order confirmation.
Once we've reviewed your request, we'll process a refund or send a replacement. It's that simple.
A Few Important Details
The guarantee covers products purchased directly from us or from authorized sellers. If you bought from an unauthorized reseller — some random marketplace listing or a sketchy website — we unfortunately can't help. We have no way to verify those products or control their quality. If you're ever unsure whether a seller is authorized, reach out through our contact form and we'll confirm.
The guarantee is also limited to the original purchaser. If you received our candy as a gift and there's a problem, the person who bought it will need to submit the request.
Because our candy is heat-sensitive and made without preservatives, we can't guarantee freshness on products shipped internationally, to PO boxes, to APO/FPO/DPO addresses, or to UPS Access Point locations.
We reserve the right to verify information and to deny requests in cases of suspected fraud or abuse.
Damaged or Wrong Item
If your order arrives damaged or you received the wrong thing, contact us through the website's contact form. Include your order number and a photo if possible. We'll sort it out quickly.
What We Can't Do
We can't refund shipping costs unless the return is due to our error. We can't process returns for products bought from unauthorized sellers. And we can't accept returns after the 60-day window has passed.
That's it. No fine print beyond what's written here. Just a straightforward promise: if you're not happy, we'll make it right.